top of page
1. Introduction

Ocean View Hotel is committed to protecting the privacy and personal data of its guests, website users, and partners. This policy explains how personal data is collected, processed, stored, and protected in accordance with the General Data Protection Regulation (GDPR) and UK Data Protection Law.


2. Data Controller

Ocean View Hotel, Clifftop, Shanklin, Isle of Wight, United Kingdom, is the data controller responsible for personal data collected via this website and associated services. For any privacy or data protection concerns, please contact our Data Protection Officer at info@oceanviewhoteliow.co.uk.


3. What Information Is Collected

Ocean View Hotel may collect and process the following personal data:

  • Guest names, contact details, and address

  • Booking and payment information

  • Preferences regarding stay (dietary, accessibility, etc.)

  • Feedback and correspondence

  • Data from website visits (technical and analytics)

  • CCTV images for onsite security.


4. Reasons for Data Collection

Personal data is collected to:

  • Process bookings and payments

  • Deliver services requested during your stay

  • Respond to inquiries or complaints

  • Meet legal obligations (e.g., public safety)

  • Record guest preferences to enhance your experience

  • Improve website performance and guest experience.


5. Lawful Basis for Processing

Ocean View Hotel processes data lawfully, fairly, and transparently. Typically, data is processed on the basis of:

  • Contract (to provide booked accommodation or services)

  • Consent (where guests opt in for marketing communications)

  • Legitimate interest (for security and service improvement)

  • Legal obligation (compliance with statutory requirements).

​

6. Data Sharing

Personal data may be shared only with trusted third parties, such as:

  • Payment processors

  • Booking platforms

  • Regulatory authorities, if required by law

  • Service providers (e.g., IT support) All data sharing is strictly controlled and GDPR-compliant. No data is sold to third parties for marketing.

​

7. Data Retention

Personal data is kept only for as long as necessary:

  • Booking and payment information: up to 7 years for accounting/legal requirements

  • Guest records and preferences: deleted or anonymized when no longer needed

  • CCTV images: retained for up to 30 days, unless required for investigation.


8. Data Security

Ocean View Hotel uses appropriate technical and organizational measures to safeguard personal data, such as:

  • Secure booking and payment systems

  • Encryption and access controls

  • Staff training on data protection.


9. Guest Rights

Under GDPR, guests have the right to:

  • Access their personal data

  • Request correction or erasure

  • Object to or restrict processing

  • Withdraw consent for marketing

  • Complain to the Information Commissioner’s Office (ICO) if dissatisfied with our data handling.


10. Data Breach Procedure

Ocean View Hotel has a procedure in place for reporting and managing personal data breaches. The ICO and affected individuals will be notified within 72 hours of discovering any breach likely to result in risk to data subjects.


11. Policy Review

This policy is reviewed regularly and updated to reflect evolving best practice and legal requirements. Guests will be notified of significant changes via the website or email

bottom of page